Privacy Policy

Smart Auto knows that you care how the information collected about you is used and shared. At Smart Auto, we understand that the confidentiality and protection of your personal information is one of our fundamental responsibilities. While Smart Auto uses appropriate security measures to safeguard details of your experience, we do collect and use information from your visit, though, so please read on for more details.

By using this site, you agree to the terms of Smart Auto’s privacy policy. For other terms and conditions of using this site, click here for our Terms of Use.


Types of Information that Smart Auto Collects:

We collect two main categories of information from or about you: personal information and non-personally identifiable information (“NPI”)

Personal Information is information that directly identifies you as an individual, like your name, residential address, email address, social security number, date of birth, driver’s license number, phone number, credit or debit card number, account number and/or password.

Non-personally Identifiable Information or NPI is information about an individual or categories or groups of individuals that cannot be used on its own to identify you as an individual, like your IP address, randomly assigned values in “cookies,” mobile device identifiers, geo-location, and other technical information. We also collect additional information from you that is not technical but cannot be used on its own to identify you as an individual, such as your gender, vehicle information, occupation, and other employment information, personal references, and residence-related information, such as lease and ownership information.

In general, you can visit without telling us who you are or revealing personal information about yourself. When you use the website, your name, telephone number, street or email address, and other personally identifying information may be requested or collected but is not required.

Information we collect from you via the credit application page located at may provide us with personal information about you that you or someone else has provided to us and that is not publicly available as well as information about your transactions with us. That information includes:

  • Your name
  • Your e-mail address
  • Home address
  • Telephone number, including mobile number
  • URL
  • Credit card information
  • Other billing information
  • Any other information you choose to disclose
  • Information we receive from a consumer-reporting agency.
  • Your payment history, if you have previously purchased a vehicle from us.

Our servers may also automatically collect NPI about you, your online behavior and your computer, mobile, or other device. The information may include, without limitation, information about the device you are using, such as the make, model, settings, and specification of the device, and may also include the geographic location of you or your device, as well as the date/time stamp, IP address, pages visited, time of visits, content viewed, ads viewed, the site(s), application(s), destination(s), or service(s) you arrived from, and other clickstream data.

Smart Auto will use these technologies to measure the effectiveness of our marketing campaigns and to recognize your browser for the most effectively delivery or placement of advertisements.

If you choose to access, visit or use any third-party service(s), that may be integrated with or linked to Smart Auto’s website, we may receive personal information and other NPI about you and your computer, mobile or other device that you have made available to those services, including information about your contacts on those services. Your decision to use third-party service(s) in connection with Smart Auto is voluntary. Smart Auto does not operate the third-party service(s) or links and is not responsible for the privacy protection or content outside of the Smart Auto website. We reserve the right to use, sell, transfer, assign, share, and provide access to all personally identifying information and NPI about you and your computer, mobile or other device that we receive through third-party social networking services in the same ways described in this Agreement as all of your NPI.


A cookie is a data file that a website will store on your computer or mobile device so the site can remember you at a later time. Cookies can make a website more useful by allowing the site to personalize information for visitors and by storing information about user preferences so that the user does not have to re-enter information, etc., each time he or she returns to the site. Cookies can also be used to track user preferences and web pages used while visiting the Smart Auto website. You may be able to remove, reject and/or disable some types of cookies using your browser’s preferences or other programs, but this may impact the functionality of Smart Auto’s website and affect your usage. Please check your browser to determine where these types of cookies are stored and how they can be deleted or disabled.

Other third parties may also use tracking technologies to serve you advertisements tailored to interests you have shown by browsing on this site and other sites you have visited, and for other lawful business purposes. The use of tracking technologies by third parties is subject to their own privacy policies, not this privacy policy, and we have no responsibility or liability in connection with the use of tracking technologies by third parties.


We do not disclose any personal information about our customers or former customers to anyone, except as permitted by law. Federal law gives consumers the right to limit some, but not all sharing. Click here for Smart Auto’s Privacy Policy flyer.

We use personal information you supply to provide you with the content you have requested. We may also use the information to communicate with you about new features, products or services, or to improve the services that we offer by tailoring them to your needs.

We may share information about you, your computer, mobile or other device, with our parent, subsidiaries, and affiliates. There are also times when you may provide information about yourself to us in areas that may be managed or participated in by third parties. In such cases, the information may be used by us and such third party(ies), each pursuant to its own policies. While we may seek to require such third parties to follow appropriate privacy policies and will not authorize them to use this information except for the express purpose for which it is provided, we are not responsible for any actions or policies of third parties.

We may disclose certain information to government agencies, consumer-reporting agencies, and other outside parties as permitted or required by the Federal Privacy Act and other applicable laws, for example, to cooperate with governmental, law enforcement, or other investigation(s) or legal proceedings.

We reserve the right to use the information we collect about you, your computer, mobile or other device, including geographic information, which may at times be able to identify you, for any lawful business purpose, including without limitation, to help diagnose problems with our servers, to gather broad demographic information, analyze trends, track users’ movements around the website, and to otherwise administer the website.

We and our service providers use analytics to analyze traffic to this website to help us understand our customers’ and visitors’ needs and to continually improve our site. Some of the analytics use the tracking technologies described below. We reserve the right to use, sell, transfer, and share data about our users for any lawful business purpose.


At Smart Auto, we have implemented security measures and procedures that we believe to be reasonable and appropriate to protect the security, confidentiality, and integrity of information that you or third parties have provided to us. While we regularly review and assess the sufficiency of our security measures to protect against loss, misuse, or alteration of said information, we cannot guarantee or warrant the security of any information you disclose or transmit to us online. By using the website, you agree to assume all risk in connection with the information sent to us or collected by us when you access, visit or use the website, including without limitation your personal information or NPI, and we are not responsible for any loss of such information or the consequences thereof.

In the unlikely event that we believe the security of your information in our possession or control may have been compromised, we may seek to notify you. If notification is appropriate, we may notify you via your computer, mobile or other device.


Given the rapid changes in offerings and technologies, we reserve the right to change, modify, add or remove portions of our Privacy Policy at any time without prior notice. If these changes are substantial, we will notify you via email. You are free to review our Privacy Policies for changes at any time.


If you have any questions about this privacy statement, please contact:

Compliance Officer, 8413 Kingston Pike, Knoxville, Tennessee 37919 or Please include enough information so that we are able to help you, such as your name, phone number or email address, and the specific website mobile site, application, and/or other services you are contacting us about.

If you don’t agree to the terms contained in this Privacy Policy, you must immediately exit the website.

Last updated May 30, 2018.

Smart Auto of Knoxville

8413 Kingston Pike,
Knoxville, TN 37919
Sales: (866) 314-3590

Smart Auto of Johnson City

3001 Bristol Highway,
Johnson City, Tennessee 37601
Sales: (423) 434-0800